A. Packet-switching provides better quality of service than time-division-multiplexing. B. Packet-switched networks require lower bandwidth without a dedicated network connection. C. Packet-switched networks are inherently designed for VoIP integration. D. Packet-switched networks converge faster in case of network failures. 21
Answer: B QUESTION: 60 To find out if the customer is experiencing problems with its IP-enabled PBX because of an overtaxed TDM bus, which question is the best to ask? A. Are you experiencing a delay in receiving a dial tone or is there no dial tone at all? B. Is the sound quality of your calls becoming increasingly worse? C. Are you unable to make long-distance calls at certain times of the day? D. Are you experiencing any echoing noise during calls? Answer: A QUESTION: 61 Read the customer objection and choose the best response.Chief financial officer: Convergence sounds good in theory. What exactly does it give me, though? I want to talk in terms of business justification. A. Convergence is just one of several tangible benefits that you realize in terms of cost savings in the near term. B. Convergence can empower a business to reduce infrastructure, staffing, and facilities costs to produce a quick ROI. C. Convergence will enable your organization to run highly customized reports across multiple systems. D. Convergence is the direction in which the market is going; it makes more sense to do it sooner rather than later. Answer: B 22
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- Instant messaging, Cisco Unified Communications Manager, Microsoft Office Communicator, Microsoft Office Communications Server