Units of competency:
BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
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a contract with the Australian Armed Forces to provide a range of outdoor and camping
equipment for the war effort including tents, ground covers, lightweight furniture and
cooking utensils. The contract would require significant change to existing business
practices if it was to be fulfilled. When Mr Greenwright was told of the contract by his son
Eric, he immediately handed over the running of the business to his son.
Eric Greenwright immediately initiated a change process that included re-training the
existing manufacturing and sales staff and modifying the company's supplier relationships
and equipment to cater for the contract. This sustained the business through the war years.
In the early 1950s, Eric Greenwright repositioned the business again; this time to benefit
from the housing boom by supplying wood and other hardware items. The business was re-
named Australian Hardware and an expansion program commenced that took the business
into all states over the next 10 years.
In 1982 Australian Hardware was listed on the Australian Stock Exchange and was offered to
the public in a share float.
The business has continued to expand to now have 138 stores and approximately 10,000
staff across the country.
Australian Hardware company’s strategic direction is to increase revenue and increase
You are a Manager at the Australian Hardware Company and are
responsible for your team to meet the Australian Hardware company’s strategic objective.
Access the Business Plan from the Australian Hardware company’s website by
accessing it form the “Intranet” tab.
Read the objectives and document it below.
In order to meet Australian Hardware company’s objectives, you are would like to
ensure that you can establish effective workplace relationships with your team.
You are now required to develop and document a team engagement plan for
The objective of your team engagement plan is to ensure that the work group
has sufficient and timely information to meet its work responsibilities, as well
as opportunities to be consulted about work matters.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019
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