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21. Organizations using a matrix structure _____.22. Organizations that are formed to offer services to clients and not make a profit are ____, and those organizations that are formed to make money, or profits, by offering products or services are _____.23. The rights inherent in a managerial position to make decisions, give orders, and utilize resources are known as ____.24. Della, the new CEO of Sky Advertising, has been with the firm for over 25 years. Shewas picked by the board to turn the 85-year-old agency around and to do so, Della wants to bring back some old ideas that previously worked at Sky. She plans on having managers and veteran employees instruct each other about the organization's chosen values, beliefs, and expectations through holding some of the old rites and rituals,
retelling stories about company legends, bringing back training and coaching, and once again having quarterly reward ceremonies. The things Della wants to do are an example of ____.25. A hierarchy of authority is ____.Chapter 9 1. In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex.2. The continuous cycle of improving job performance through goal setting, feedback andcoaching, and rewards and positive reinforcement is known as ______.3. In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees.4. Arbitration is the process in which a neutral third party, a mediator, listens to both sidesin a dispute, makes suggestions, and encourages them to agree on a solution.5. Computer-assisted instruction is usually a form of _____.6. When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. They confirmed that this company used a(n) ______ interview.
7. Negotiations between management and employees about disputes over compensation, benefits, working conditions, and job security are referred to as the union-management debate.