How did she do it What was the outcome Other relevant commentsevidence 9

How did she do it what was the outcome other relevant

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How did s/he do it? What was the outcome? Other relevant comments/evidence: 9. Identify problems with products and services and take immediate action to address before provision to customer Immediate action may include: Removing damaged products from shelves Recording lost/damaged stock according to organisational policy and procedure Ordering stock replenishments or bringing low stock to the attention of the relevant personnel Removing advertisements for promotions that have finished Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 123 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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10. Anticipate delays in product and service provision and regularly update customer on expected outcomes Delays may be anticipated if: Deliveries from third parties, e.g. suppliers, are delayed Equipment breaks down or malfunctions Stock is damaged in the warehouse, on the floor or in delivery Staff absences have occurred There has been miscommunication in interactions with customers or in any interactions between staff members and related third parties, e.g. caterers, suppliers, etc. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 11. Advise customers of alternative products and services Alternatives may be required at any time during the provision of products or services. For example, due to: Budget requirements Change of plans, i.e. number of attendants to an event Dissatisfaction with current product or service Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? 124 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Other relevant comments/evidence: 12. Proactively compensate for service difficulty in line with own level of responsibility and organisational policy Options for compensation may include: Reduced rates (negotiated with suppliers on customer’s behalf) Providing some or all services free of charge or at a reduced rate Discount vouchers for future services Inexpensive add-on products Small gifts Special attention during service period Special customer service delivery on future occasion Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 13. Provide ongoing internal feedback on service issues and suggest improvements Internal feedback may be formal or informal and may take several forms. For example: Formal o surveys o interviews o structured questioning Informal Type of observation/evidence: What did the learner do?
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