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patients they serve. These factors can make or break a unit by affecting morale. External factors start with effective communication with outside departments that are associated with the unit. Ensuring that the staff has all necessary tools to provide quality care to patients and execute their jobs safely is extremely important. Contact with supply representatives, materials management, and administration also play a huge role in the manager’s daily operations for a functional unit.3.If an organization is deciding between several quality management programs which would you recommend and why?I would recommend using the Six Sigma method to provide quality management for the organization. Following the Six Sigma method, the patient is the focus and I believe that what should be strived for. This program requires a highly involved manager and an increase in communication from other departments which I believe to be important factors I listed in the definition of what quality of care meant was. Sullivan describes the Six Sigma program simply by stating “Six Sigma is a measure, a goal, and a system of management” (Sullivan, 2018, p.78).ReferenceSullivan, E. J. (2018). Effective leadership and management in nursing(9thed.). Pearson