The bank complies with various standards which are generally acceptable for

The bank complies with various standards which are

This preview shows page 34 - 37 out of 81 pages.

The bank complies with various standards which are generally acceptable for conducting the banking business and always refrain from doing aggressive business while extending credit facilities. In conducting business, the bank adheres to Bangladesh Bank’s instructions while setting interest rates of deposits and loans. It also keeps our interest spread (difference between interest rate charged on loans and interest rate paid on deposits) at or below 5% as advised by Bangladesh Bank The bank offers quality services to its customers with the principles of warm friendship and mutual support. The bank applies only those charges/ fees that are disclosed by the schedule of charges of the bank. The bank keeps and safeguards the information of its customers in confidential and not discloses such confidential information to others unless with the consent of the customers or as required by the law. Independent University, Bangladesh
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Ensure Strong Customer Service and Customer Satisfaction of Mercantile Bank Limited page | 35 Chapter Four Customer Service & Product in MBL Independent University, Bangladesh
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Ensure Strong Customer Service and Customer Satisfaction of Mercantile Bank Limited page | 36 Customer service in MBL “MBL believes that, customers are the key factor behind achieving today’s strong position in the Banking Industry. That is why, MBL never leaves any stone unturned to satisfy its existing and potential customers through superior customer services” MBL believes that customer service excellence is central to sustainable, long-term business success. We have to be consistent in that view, because we have to recognize that an authentic difference that puts our people and customers first is good for them and good for business. Our continuous strive for complete customer satisfaction helped the Bank to attain the remarkable growth rate in many lines of business. The Bank always remained very competitive in offering services to the customers and redesigned its products to meet customers need. MBL each year has been increasing its branch and ATM network to provide banking services to mass people. Number of correspondent relationships is augmented and agreements with foreign exchange remittance companies are being signed to facilitate the non-resident Bangladeshi to remit their hard-earned money to the doorsteps of the beneficiary easily and quickly. Our customer group ranges from individuals, big corporate clients, NGOs, SME and Retail. Undivided attention has been paid to our customers to provide them prompt and need based service. We always listen to our customers and offer products and services that respond to their changing needs. Improved access to financial services for all sections of the community is important for our business, our customers and our communities.
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  • Fall '15
  • strong customer service, Mercantile Bank Limited, Strong Customer Service and Customer Satisfaction

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