5. (3 Points each; 9 Points total)When the fall semester starts, students will visit the administrative services office every 7.5 minutes. To reduce the average number waiting in line, the management is considering a few changes to the system. Do you agree or disagree with the proposed changes below?Please explain your reason briefly in the space provided. i.ii.Reduce the student variability in arrival by computer signup for appointments. DISAGREE END OF PART B 7
TOM Mid-Term #2 Spring, 2013 Part C. Additional Questions - (36 Points Total) Multiple Choice – 2 Points each; 8 Points total 1. For the multiple choice questions below, circle the best answer. i. Why is there waiting in a queuing system that has a potential number of customers that is very large relative to the capacity of the system? ii. In comparison to a push system, a pull system servicing an equivalent customer demand has iii. As the ratio of arrival rate to service rate is increased, which of the following would likely happen? A)Customers move through the system in less time because utilization is increased. B)Customers move through the system more slowly because utilization is increased. C)Utilization is decreased because of the added strain on the system. D)The average number in the system decreases. E)None of the above will occur. iv. To improve service quality, an organization can manage service gaps in its system. Which of the following does not generate a service gap? 8
TOM Mid-Term #2 Spring, 2013
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