Mr beker operations general manager im good as well

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Mr. Beker (Operations General Manager): I’m good as well thanks for asking, so let’s get started. In order to increase success inside the company, meaning increasing profits as well we will need to invest in 8 skilled online sales and customer service people, and they will have to handle the customers interaction under 8 minutes average, provide detailed information about products and services and take and process orders manually to assist online customers to modify automatic orders Mr. Jas (Sales Manager): We’re overstaffed though, we shouldn’t hire more people. Mr. Lacher (marketing manager): Perhaps we could use employees from overstaffed stores. Mr. Beker (Operations General Manager): That’s a good idea, although they will have to go through intense training. Also we might need to increase our acceptance of different credit cards and paypal as well. Mr. Jas (Sales Manager): Yes, I will make sure it gets done. Mr. Beker (Operations General Manager): We also need to make sure the every content in the website has been reviewed and registered though IP, otherwise anyone could infringe our patents. Mr. Lacher (marketing manager): Yes, the marketing team will sit down with Mr. Pena our website development manager and review every detail before going online. Mr. Beker (Operations General Manager): To get this all done we might need to reconfigure the workplace. Mr. Lacher (marketing manager): We’ll get Mr.Hemor which is our work[place configuration consultant to provide resources and labour needed. Mr. Jas (Sales Manager): And I will take care of Setting up logistics for online retail, purchasing what’s necessary for such changes. Mr. Beker (Operations General Manager): I can see both of you are concerned about the amount of money to be invested, but I did the planning and in three years the profits are going to double and in a long-term this is the best solution, but investment is high
and needed. Role play 2, consult with the technology consultant, to discuss physical resourcing requirements related to the development of an e-commerce website Role-play 2: Technology consultant – up to 10 minutes In this role play you are the internal IT manager talking to a IT supplier, you are primarily concerned that all the required steps are taken to ensure success of the strategy. The steps required are: Choosing a sales platform. In this case the company needs to choose a solution that is flexible, to some extent future-proof and has regular maintenance built into the service contract. The system will need to integrate with the existing website and CRM (customer relationship management) and ERP (enterprise resource planning) systems. Choosing the payment methods, such as credit cards. Choosing a “payment gateway”. This means choosing a provider to process internet payments to the company bank account. The company will also need to ensure the bank account with NAB can accept internet payments.

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