Continuous improvements to the business in addition

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continuous improvements to the businessIn addition, we have also developed a toll for registering continuous improvementWe believe that after all the training and documents we have developed for thecontinuous improvement of the company, all the staffs will be ready to face the businessin a much more efficient way and will be able to implement with wisdom and expertise allthe knowledge acquired.LMD_3.1_BSBMGT516 & BSBCUS501 Assessment ToolsVersion 3 Dated: 15 July 2020Page 54 of 61
ASSESSMENT TASKSQualification:BSB51918 Diploma of leadership and managementCluster:LMD 3.1 Manage quality customer service and facilitate continuousimprovementUnits:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:44058Assessor’sname:Swapna REDDY ENNUMULAPrepare a session plan which lists the following points so all staff will know thatthey will be trained and what will be covered.-Provide clear and accurate information about the new processes and theimplementation timeline-Generate buy-in and commitment to the framework-Promote the benefits that continuous improvement and innovation will bring tothe organisation-Inform staff of how to obtain more information-Seek ideas from the staff about how the processes could be improvedEmail the information sheet session plan and the to the committee for feedback.Session plan about new continuous improvement frameworkDate and time15/08/202011:00Session topicsSession details and steps to discussednew processesand theimplementationtimelineContinuous improvement trainingcommitment tothe frameworkPolices and Procedureshow to obtainmoreinformationAccess the meeting link in your agendaHow will you beable to seekideas from thestaff about howthe processescould beimprovedFormOther pointsCustomer serviceAs part of the implementation use the forms you developed andCollect aminimum of two (2) completed Continuous ImprovementNotification Formsfrom your colleagues andRecord these on theContinuous Improvement Register(developed inTask 4d)so that they will be available for future planning activitiesLMD_3.1_BSBMGT516 & BSBCUS501 Assessment ToolsVersion 3 Dated: 15 July 2020Page 55 of 61
ASSESSMENT TASKSQualification:BSB51918 Diploma of leadership and managementCluster:LMD 3.1 Manage quality customer service and facilitate continuousimprovementUnits:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:44058Assessor’sname:Swapna REDDY ENNUMULA4.2Provide coaching to staff members (role-play)(i)Read the scenario below and complete as indicated.ScenarioRobyn and Roger missed out on the previous meeting about the new continuousimprovement framework. Although their team leader Ryan has tried to explain what hasbeen covered in the past meeting. However, they still do not understand all the detailsabout continuous improvement and customer service and your manager asked you toprovide her with additional coaching about the organisation’s goals, continuousimprovement and customer service standards you developed.

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Term
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REDDY ENNUMULA

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