informal channel of communication separate from managements formal, official communication channels Evolution of Quality Management Prior to the 1980s, the gurus of quality influenced corporate disciples, then turn influenced corporate philosophies that increased the importance of quality management In 1980s TQM was favored, the focus shifted to six sigma quality capability has evolved to the point where it has become engrained and expected Philosophies of the Gurus Edward Deming, Philip Crosby, Masaaki Imai, Genechi Taguchi, Joseph Juran Deming's Fourteen Points Point 1: Create constancy of purpose for continual improvement of product and service Point 2: Adopt the new philosophy for economic stability Point 3: Cease dependence on inspection to achieve quality Point 4: End the practice of awarding business on price tag alone Point 5: Improve constantly and forever the system of production and service
Point 6: Institute training on the job Point 7: Adopt and institute modern methods of supervision and leadership Deming's Fourteen Points Point 8: Drive out fear Point 9: Break down barriers between departments and individuals Point 10: Eliminate the use of slogans, posters and exhortations Point 11: Eliminate work standards and numerical quotas Point 12: Remove barriers that rob the hourly worker of the right to pride in workmanship Point 13: Institute a vigorous program of education and retraining Point 14: Define top management's permanent commitment to ever-improving quality and productivity Phillip Crosby Quality is Free Quality without Tears Zero Defects 'Do it right the first time.' The Goalpost Philosophy Masaaki Imai Author of Kaizen (Continous improvement, calls for everyone to work for constant and gradual improvement in every process) Strong supporter of just in time philosophy Kaizen and supply management (Focus on becoming flexible to meet fluctuating demand by reducing and even eliminating waste) Genechi Taguchi Believes the goalpost philosophy underestimates the cost of poor quality Advocates a loss to society model (quadratic loss function is a more accurate model, as the level of conformance moves out towards the upper and lower limits, there is a quadratic increase in costs) Focus should be on robust designs (identifying target values for design parameters and producing robust designs using statistical experimentation) Joseph Juran Quality Control Handbook Results focused formula: 1. Establish specific goals to be reached 2. Establish plans for reaching goals 3. Assign clear responsbility 4. Base the rewards on results achieved
Management approaches Total quality management 0 defects Continuous improvement six sigma quality management system Total Quality Management Key Elements Recognition that quality is everyone's responsbility Commitment by everyone in the organization Active participation by everyone in the organization Continuous improvement of quality Satisfaction of the customer Total Quality Management 1. Establish TQM management and cultural environment 2. Define Mission of each component of the organization
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- Fall '16
- carey winset
- Business, Management