The training should be provided from a users perspective covering how the tool

The training should be provided from a users

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to team members’ skills and interests (Mankin, Cohen, and Bikson, 1996). The training should be provided from a user’s perspective, covering how the tool can help users get their work done. Often
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Running Head: Unit 8 Assignment 2 technologically savvy users on virtual teams lead the way and can help others to use tools. These “on- the-job” gurus can help their teams embrace technology. Virtual teams should explicitly develop communication norms, including how they will use e-mail and other tools (for example, “We will respond to all e-mails within twenty-four hours”). Technology support must be provided, especially for teams using more sophisticated tools. Resources need to be made available so that problems, which will inevitably emerge (for example, compatibility issues or security concerns), are fixed quickly. They will derail virtual teams unless this support is provided. Help desks can be proactive, calling users to see if they need help with anything or stopping by to teach users how to use more advanced features of their systems (Mankin, Cohen, and Bikson, 1996). The support that an organization provides can make the difference between effective and ineffective technology use. If information technology is the hard-wiring of virtual collaboration, then group processes and group development can be thought of as the flow of energy through this infrastructure.
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Running Head: Unit 8 Assignment 2 References 1. Mankin, D., Cohen, S. G., and Bikson, T. K. Teams and Technology: Fulfilling the Promise of the New Organization. Boston: Harvard Business School Press, 1996.
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