2.Next, customer service representatives are a company’s front line of communication, and the quality of their communication greatly affects customer retention. Review the Case pg. 1
Week 3 HomeworkStudy titled “Project 6.5 Resolving Complaints” on page 105 and answer each question. Write a minimum of one paragraph for each topic.1.As a customer, describe two complaints have you had in the past six months regarding a company you’ve purchased from. If you have not had a bad purchase experience in the past six months, you may create a potential scenario or use that of a friend or family member.One complaint is on Fingerhut. I ordered two tablets form them with an extended warranty both quit working within six months. I was unable to get either one of them replaced. Needless to say,I never purchase from them again. I a company won’t stand behind their products I want nothingto do with them.Second complaint is on Walmart. I get so aggravated every time I go there. My husband always wants to go through the self- checkouts. Almost every time there is a problem with the equipment. We end up having to wait for a cashier to come and enter her code.