2 Next customer service representatives are a companys front line of

2 next customer service representatives are a

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2. Next, customer service representatives are a company’s front line of communication, and the quality of their communication greatly affects customer retention. Review the Case pg. 1
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Week 3 Homework Study titled “Project 6.5 Resolving Complaints” on page 105 and answer each question. Write a minimum of one paragraph for each topic. 1. As a customer, describe two complaints have you had in the past six months regarding a company you’ve purchased from. If you have not had a bad purchase experience in the past six months, you may create a potential scenario or use that of a friend or family member. One complaint is on Fingerhut. I ordered two tablets form them with an extended warranty both quit working within six months. I was unable to get either one of them replaced. Needless to say, I never purchase from them again. I a company won’t stand behind their products I want nothing to do with them. Second complaint is on Walmart. I get so aggravated every time I go there. My husband always wants to go through the self- checkouts. Almost every time there is a problem with the equipment. We end up having to wait for a cashier to come and enter her code.
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