Incomplete questionnaires returned are these

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Incomplete questionnaires returned – are these worthless? Tend to be inflexible. Body language cannot be observed. Cannot clarify a vague or incomplete answer to any question. Difficult to prepare a successful questionnaire.
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Joint Application Design (JAD) Scandinavian HCC tradition of participatory design Involve all stakeholders at all stages Co-construction efforts IBM’s JAD experiment Requirements blitz eJAD, online only Hybrid experiences
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Joint Application Design (JAD) Always guided by a professional facilitator Critical to balance participants Healthy group dynamics are essential All in the same “room” (physical / virtual) Equal voice Focus on producing requirements deliverables Share out the results
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Joint Application Design (JAD) Strengths Good buy-in Highly interactive Interplay among multiple stakeholders Guided/facilitated, get exactly what you need Compact, do it all in one session Creative Weaknesses (class) Invited wrong people Poor group dynamics – overly controlling or too shy/accepting Scheduling, getting everyone there Missing expertise Too short, easy to get off topic
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Document Analysis Excellent access to “formal” systems Safe, easy place to start Can process “offline” Helpful for learning background about your site and participants Learn language and vocabulary Balanced by observation Understood through interviews 84
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Document Analysis •What is the history of the document? How did it come into my hands? What guarantee is there that it is what it pretends to be? •Is the document complete, as originally constructed? •Has it been tampered with or edited? If the document is genuine, under what circumstances and for what purposes was it produced? •Who was/is the author? •What was she trying to accomplish? For whom was the document intended? What were the author’s sources of information? Does the document represent an eyewitness account, a secondhand account, a reconstruction of an event long prior to the writing, an interpretation? •What was or is the author’s bias? •To what extent was the writer likely to want to tell the truth? Do other documents exist that might shed additional light on the same story, event, project, program, context? If so, are they available, accessible? Who holds them? Merriam (2009), p. 151 85
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Document Analysis Exercise Research Question: How is PeopleSoft supporting the registrar’s activities at UMBC? Is it effective? Without interacting with anyone, what data could you collect? What purpose would it serve? What would be its value? In small groups generate at least 5 targets for data collection. How you would use them to address the RQ and assess their value? 86
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Document Analysis Exercise Systems requirements document - how it is supposed to work. Trouble tickets – nature and frequency of problem Help forums – FAQ forums wiki – informal work Usage logs - reveal actual use Map usage patterns (unique hits vs. enrolled), availability, peak times Change logs – prior fixes Users manual / training materials – formal work expectations Function and tech specs for 3 rd
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  • Fall '08
  • Koru,G
  • Project Management, Requirements analysis, John Walker, requirements gathering

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