In order to successfully implement BPMS in an organization, it is important to identify processes suitable for BPM, choose the processes with the best potential and match them with a suitable BPMS with requirements and important factors taken into consideration. It is important to have the understanding of the current state of process orientation in the organization, in order to prepare for organizational change. 8.1 Fulfillment of purpose and questions The purpose of this thesis has been to develop a framework for selecting processes suitable for automation with BPM and selecting BPMS solution and vendor for the process. The framework should be a useful tool when offering services within BPM. The project has resulted in a framework doing this, dividing processes into twelve groups, making recommendations for each process group with automation requirements in mind. The main question was “What kind of processes are suitable for automation with BPMS?” which is answered by the first three sets of questions in the framework, called “Process health”, “Strategic importance” and “Process feasibility”. The sub question “What kind of BPMS should be used to which process?” is answered in the BPMS vendor recommendation, evaluating each process groups’ suitability for automation with BPMS and the following discussion of which BPMS that should be used. The question “What is essential for a company to succeed with BPM?” and “What are the critical factors for implementation?” are answered in chapter 4 in “Change management and implementation” and “Project pitfalls”. The future trends in BPM and how services can be adapted to these are presented in this chapter. 8.2 BPMS Selection Framework The framework that has been developed is generic and can be used by all kinds of organizations and for all kind of processes. The question under each set, however, can be customized in order to better fit a specific organization and the answers should be evaluated in order to secure the right process categorization.
56 PROCESS AUTOMATION WITH BPM 8.2.1 The gap filled by the framework The framework that has been developed combines process theories found in literature with the current market for BPMS solutions and vendors. The framework goes all the way from process evaluation to recommendation of suitable BPMS solution and vendor. 8.2.2 Making the most of the framework The framework used for process automation potential is a static tool for evaluating processes. Since the business processes and organizations are dynamic the framework should be used regularly. After the initial evaluation and implementation, the framework should be used again. In case the initial BPMS implementation resulted in the expected process improvement, other processes could be identified with relatively long lead time or high costs. In case a selected process is hard to define as a “Yes” or “No” in the process automation potential framework, one process can be matched with two or more process groups. In case a process falls between two groups, the two process groups should be
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- Fall '19