special item such as balloon candles and bunch of flower Instance 3 2522018

Special item such as balloon candles and bunch of

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-special item such as balloon, candles and bunch of flower Instance 3: 25/2/2018 Lunch time from 12:30 -1:30 PM Customer service to 1 internal customer: They are traditional Muslim, they don’t eat pork, we clean the kitchenware like knife, and wok which has been processed any ingredient of pork before serve dishes. Provided Halal Customer profile- Details: -staff from other branch (front waiter) -Indians -Muslim 1
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SITXCCS007 Enhance customer service experiences Assessment 2 Project meal. What is the service provided: -Halal meal , no pork ingredients Instance 4: 25/2/2018 Dinner Time from 8:30 – 10:00 PM Customer service to 1 internal customer: Manager order a bottle of wine but not available that time, she was have dining with another important client, to fulfil they need, duty manager arrange staff to purchase the wine from outside liquor shop immediately. Customer profile- Details: -Restaurant manager -Middle-aged local ladies (3) -1 lady is vegetarian What is the service provided: -manager dinning after conversation. -arranged a sea view table - 2
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SITXCCS007 Enhance customer service experiences Assessment 2 Project PART B You will be observed demonstrating how you respond to 3 different customer complaints according to organisational policies and procedures Instance Date Duration from… to… Tasks to be completed What will be observed? Instance 1: 28/2/2018 Lunch hours 1:30 PM Responding to a customer complaint Manager apologise sincerely to customer via email and
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  • '19
  • Leon Cyril Carson
  • kid

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