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a symptom of negative stress?slurred speechWhich of the following dimensions is notan example of an external or secondary dimension on the diversity wheel?seniorityXreligionincomegeographic locationpersonal habitsOrganizational dimensions, the outer layer of the diversity wheel, include all of the following except_____.ethnicityMelissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.organizational citizenship behaviorsThe three components of ______ are affective, cognitive, and behavioral.attitudesPeople with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.an internal locus of controlMatt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?emotional stabilityA server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.a self-fulfilling prophecyBrad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except_____.provide guided experiencesnurture their self-efficacyrole model and mentor themavoid rewarding small successes`Xgive positive feedback and constructive pointers
Which of the following is nota suggested strategy for reducing unhealthy stressors in organizations?develop a more formal structure with close, authoritative supervisionIf a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.reinforce the employee's positive attributes and skillsJob satisfaction results in stronger ______ and lower levels of ______.organizational commitment; perceived stressThe Americans with Disabilities Act requires employers to _____.hire persons with disabilities to qualify for tax breaksactively solicit job applications from persons with disabilitieshire all qualified persons with disabilities who applyreasonably accommodate an individual's disabilityXhire quotas of qualified persons with disabilitiesChapter 12An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?self-actualizationThe need for status, reputation, and recognition are part of _____.esteemThe motivating potential score (MPS) is calculated as part of using _____.the job characteristics modelAccording to Herzberg, which of the following is an example of a motivating factor?the work itselfEven when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____.high need for powerWhen using goal-setting theory to motivate employees, managers should _____.help workers understand and accept the goalsJoe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan.