Senior Manager ABM Presentation 1 Responding to Customer Information Requests

Senior manager abm presentation 1 responding to

This preview shows page 13 - 18 out of 20 pages.

Senior Manager ABM Presentation 1 Responding to Customer Information Requests Problem: no policies for gathering and reporting to customer information requests across Depts. Example: customers frequently request a report from Department A which is denied and then they request it from Department B which provides it Action steps Standardize ad hoc reporting Eliminate redundant reporting Clarify roles to reduce redundant follow-up Adjust price levels and structure Generate revenue from selected information services Create process to share and consolidate client information Result: 25% cost reduction for $200,000 annual savings
Image of page 13
Senior Manager ABM Presentation 2 The Price of Quality Problem: Expenses are $838,586 annually in quality costs (process improvement) Most collected data are never analyzed or used Line workers doing quality assurance never trained Inspection and sampling methods never reviewed ISO 9000 documentation never analyzed (may never be used to drive process improvement)
Image of page 14
Senior Manager ABM Presentation 2 The Price of Quality Action steps Redefine what the division and Stream’s customers need from quality services Provide training and direction
Image of page 15
Senior Manager ABM Presentation 3 Manage Inventory Space (WIP & Finished Goods) Problems: Too much Inactive inventory stored Inventory shipped for 1-2 week storage before being shipped to customers Do not know the true cost of storage Majority of the WIP inventory is never shipped or used
Image of page 16
Senior Manager ABM Presentation 3
Image of page 17
Image of page 18

You've reached the end of your free preview.

Want to read all 20 pages?

  • Spring '14
  • Management, Senior Manager ABM Presentation

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture