And rebooking fees in the event you missed a flight

This preview shows page 3 - 5 out of 5 pages.

and rebooking fees in the event you missed a flight. Southwest’s frequent flyer program is also simpler that a full service airline. Southwest’s frequent flyer program includes one free flight after eight paid flights if you use their loyalty program. For full service airlines they often include a complex point system along with a complex reward system. Baggage handling for
[SHORTENED TITLE UP TO 50 CHARACTERS] 4 Southwest is simple, luggage flies free, whereas full service airlines charges baggage fees. Seat assignments is also different, for Southwest Airlines there are no assigned seats except for seats A, B, and C group boarding. Full service airlines rely on a computer system to assign seats. Lastly, service encounters between Southwest and a full service airline. Southwest Airlines cross- trains their employees, they provide friendly and fun games, tell jokes, and try to create a happy welcoming environment. In full service airlines jobs are defined by unions that provide little cross-training, and these airlines promotes a professional atmosphere.
[SHORTENED TITLE UP TO 50 CHARACTERS] 5 References Collier, D.A. and Evans, J. R. (2013) OM5. 4LTR Press: United States of America. (2016)

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture