I was super excited everything was perfect my

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accessories too. I was super excited. Everything was perfect. My interaction was positive here. I rated the seller 5 Star and wrote a good review. Since a love taking photographs, Next I wanted a DSLR so again I found several I liked and bid and won one, but in this one there was a wrong part, the camera hood did not match the camera lens, so my only option was to contact the seller or return the item, and return date was like 20 days, I ended up contacting the seller, he responded a few days, and sent me a replacement hood like 10 days later, now this time the hood was bigger. But by this time the replacement date had passed. Now buyer is vulnerable in this case. Problem is buyers can only talk to eBay sellers to solve this problem. I wish eBay could do something about it. My interaction here was neutral. Next I ordered 2 DSLR camera lens as they were incompatible with camera and one I returned to US seller through EBay, it was easy, I even printed the return label through the EBay mobile app, But returning an item bought internationally was a hassle. So in the end I intent to reselling the Len through eBay. My interaction here was neutral. Over all my expectation was finding “Good products for reasonable prices” and I did get it, I knew there were risks in buying from EBay, but my experience was neutral. I was happy with I got a good deal and in others they was option to return the items. If one can find good deals then I believe EBay is a good service. Good products for reasonable prices. 10 . Take 15 minutes to thoughtfully answer the following questions. List the key touch points or interactions you had as part of
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the service experience, from beginning to end. • For each of the touch points, indicate whether the interaction was positive (+), negative (-), or neutral (o) • What were your expectations of the service experience going in? • Overall, estimate whether you consider the service experience to have been positive, negative or neutral, and explain why
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  • Fall '19
  • Photographic lens, Digital single-lens reflex camera, Leica Camera

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