In another case that we read, Children’s Hospital and Clinics, we discussed different medical errors in hospitals and about the importance of organizational learning and quality improvement. Julie Morath, the COO of Children’s Hospital, made many changes to improve the quality of safety and learning throughout the hospital. One of the most important changes that Morath made was the creation of the Safety Action Teams. These teams meet every month to discuss medical issues and how they can be resolved. After these meetings, the team members
inform their co-workers of the issues that had been occurring and the steps that would be taken to resolve the issues. Ideas and suggestions were welcome by anyone to share at the next monthly team meeting. Using JetBlue as my prime example, this system of safety would have been perfect for the airlines since their main competency is safety to its customers. Meeting every month to discuss safety issues and then create a possible solution to the problem as a team is an effective way to make sure that no problems occur in the future. Informing other co-workers of the new implemented policies also shows a strong communication among the company’s members since not every employee can attend the meeting.