UNIT 3: Skills Approach find more resources at oneclass.comfind more resources at oneclass.com
Exam Study Notes HROB*2010 12 ȋͳͻ5ͲǯsȌ Katz outline, the three basic personal skills are: technical, human, and conceptual. Skills are what leaders can accomplish, whereas traits are who leaders are. Leadership skills are the ability to use oneǯs knowledge and competencies to accomplish a set of goals or objectives. Skills can be acquired/ developed. Technical Skill ȋworking with ǲthingsǳȌ-Knowledge about and proficiency in a specific type of work or activity -Competencies in a specialized area, analytical ability, and ability to use tools and techniques -E.g. In a computer software company, technical skills would include knowing software language/ programming, the companyǯs software products, and how to make these products function for clients. -It involves a hands-on activity with a basic product or process within an organization -Technical skill is most important at lower and middle levels of management (diagram) -Top leaders depend on lower levels of management to handle technical issues (uman Skill ȋǲworking with peopleǳȌ-Knowledge about and ability to work with people, whereas technical is working with ǲthingsǳ-Abilities that allow a leader to work effectively with others -Being aware of oneǯs own perspective on issues AND being aware of the perspective of others -Create trust, where employees are comfortable, secure, encouraged to be involved in the process. find more resources at oneclass.comfind more resources at oneclass.com
Exam Study Notes HROB*2010 13 -Being sensitive to the needs and motivations of others and considering others needs in decision making. -Important in all levels of management Conceptual Skill ȋǲworking with ideasǳȌ-Ability to work with ideas and concepts. -Puts company goals into words, can understand/ express economic principles that affect the company -Works easily with abstractions and hypothetical notions -E.g. CEO with a vision for a new line of products to steer the company into profitability -Important in Top Management level & Middle Management (1990s) Mumford Skills Model of Leadership -This approach frames leadership as the capabilities (knowledge & skills) that make effective leaders. -Five components: Competencies, individual attributes, leadership outcomes, career experiences, and environmental influences Competencies (key factors for effective performance) -Problem- Solving Skills oAbility to define problems, gather information, formulate new understandings of the problem, find solutions oLeaders need to consider time frames for each solution, short-term/ long-term goals, career goals, organizational goals, external issues. -Social Judgement Skills (People skills) find more resources at oneclass.comfind more resources at oneclass.com
Exam Study Notes HROB*2010 14 oPerspective taking, understanding the attitudes that others have on a problem or solution oSocial perceptiveness, being aware of otherǯs reactions and understanding why they react as they do.
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- Fall '13