A set of activities intended to ensure that quality requirements are actually

A set of activities intended to ensure that quality

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A set of activities intended to ensure that quality requirements are actually being met Performed as part of internal project activities Evaluates the parameters of the project’s outputs according to the quality criteria established during quality planning to determine fit within the required tolerances and thresholds Tolerances define the range of acceptable values for specific project output parameters Thresholds define the upper and lower limits of performance and help manage process variability with the aid of control charts Conducted through inspections and testing Attribute sampling establishes whether a parameter conforms or not, for example if it falls within or outside of tolerance Variable sampling establishes the extent to which a parameter conforms or not, i.e. by how much it is outside of tolerance
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Class activity - Stake holder management and quality You will be each speaking to a number of stake holders: 1. Politicians 2. Environmentalists 3. Scientists / Physicists / Biologists who research space 4. Economists and Finance people 5. Astronauts 6. Military and defence people 0. Marketing and education people They all want different features in the rocket Safety features Equipment Appearance and style Efficiency and emissions Extendibility etc Need Four volunteers - you are each project managers of a rocket building project: The rest can divide themselves into Four groups
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Stake holder management and quality Take a piece of paper and write down a number between 0 and 100 Divide it by 7. Get the remainder: E.g. If you had selected ‘57’, then 57/7 = 8 with remainder = 1. Your remainder determined what type of stake holder you are: E.g. 1 = politician When the PM reaches you, mention one enhancement you would like to see in the rocket, depending on your role PM writes in down and ‘draws’ it on the piece of paper they have.
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Managing Quality Quality control tools and techniques Ishikawa diagrams Identify root cause of a problem Run charts Track patterns of variation Used for trend analysis
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Managing Quality Quality control tools and techniques Control charts Track how a process behaves over time against control limits Supports identification of common cause variations and special cause variations Various rules exist for detecting special cause variations such as 9 consecutive results on one side of the mean or 6 consecutive results either increasing or decreasing (see Nelson rules for more detail)
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Managing Quality Quality control tools and techniques Histograms Show frequency distribution of variables Pareto charts Histograms ordered by frequency of occurrence Used to apply the Pareto 80/20 rule
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Managing Quality Methods of continuous improvement Kaizen (Japanese word for “continuous improvement”) Focused on making little changes on a regular basis – improving effectiveness while reducing waste (i.e. improving efficiency)
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