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C3. Methods to Evaluate EffectivenessThe best way to evaluate the team’s success is through surveys. Patients and theirfamilies would be given surveys at the end of their visits to determine whether they felt theywere included in the patients care. They could look at the surveys before and afterimplementation if the change. Encompass could also look at safety issues before and after theplan to see if they reduced the number of falls, ulcers, and other injuries to the patients.
Organizational Leadership C158D. Multidisciplinary TeamThe members of the team would be made of patients, family members, nurses, supportstaff, clinicians, administrators, case managers, and the CEO. Their goal would be to make thechanges needed and ensure the new policy is clear and easy to understand. The patients andfamilies would offer insight into how they feel about the care the patient is receiving and how toimprove that. The nurse would be charged with making sure the support staff is adhering to thepolicy change and that education is provided to new patients about it. The support staff wouldencourage family participation along with the nurses. The clinicians would add insight andprovide ideas regarding patient safety and quality improvement. The administration staff wouldguide the policy making. Case managers would inform family members of the changes and invitethem to participate in the group and the CEO would decide how the information is presented tothe public and enforced throughout the facility.D1. Cultural Diversity of TeamStaff, patients, and family members from different ethnic backgrounds, socioeconomicclasses and religions should be used on the team to promote patient centered care. It helpsproviders learn relevant attitudes, values, beliefs, and behaviors of certain cultural groups.Having a diverse group can aide in this learning and understanding of patient’s individual needs.In addition, people from different religions or ethnic backgrounds can give insight to the team ina way that not everyone else can. They can help the team understand certain beliefs that peoplein their culture hold and how to assist the patient in the best way while respecting these beliefs.Culturally competent care could not be achieved without a diverse staff because the first-handexperience of working with someone from a different culture can enrich a person’s learning morethan any number of books. When developing the team, the CEO should select a varied team to
Organizational Leadership C158ensure that all patients can be represented as best as possible, so that the team is culturallycompetent. D2. Leadership TheoriesTransformation leadership doesn’t just go with what is already in place, instead theymove forward to create change for the greater good.[Sul12] The best way to form this team iswith the Transformational Leadership Theory. Merging motives and establishing a common goalbetween the leaders and the followers of the team is essential for success in this plan of change.