extensive networking to ensure we have the latest high-end consumer services available for our customers.
Unique selling position
Our distribution of telecentres across Australia allows us to provide the personal level of service customers
expect with exclusive services. Our customer service is knowledgeable and friendly. We reward our
customers for their loyalty.
Anticipated demand
A large number of customers (domestic small and medium businesses) purchase our lower priced services,
valued at $500
–
750. We offer exclusive premium services to our large corporate clients who would spend
approximately $10,000
–
15,000 every month.
Pricing strategy
XYZ applies standard industry mark-ups for lower priced services. Our high-end services are often unique in
the market and are priced accordingly, based on our costs and understanding of the market.
Value to customer
XYZ individual customers view us as a destination for quality services with a ‘green’ bias. Our corporate
clients trust us to provide high quality products/services that will perform above expectation and impress
their clients. Our VIP customers are discerning and rely on us to keep them up to date with the latest in
exclusive telecentre services.
Growth potential
XYZ is aiming for 15 per cent growth in revenue per annum. This growth will come in part from technology
improvements and innovation resulting in better sustainable services. Growth will also occur naturally as the
businesses in Australia continue to increase and accumulate more wealth.
Insurance
XYZ holds current workers compensation and public liability, product liability, business asset and business
revenue insurance. The company accountant holds all details.
Risk management
See XYZ intranet for the current risk-management procedure.
Assessment Resources | BSBMGT517
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Legal considerations
The following list is current at time of publication and is not exhaustive. Key provisions of relevant legislation
from all forms of government, standards and codes of practice such include those related to:
Anti-discrimination legislation
Telecommunications Act 1997
AS 5037:2005 Knowledge Management
–
- a guide
AS/NZS ISO 31000:2009 Risk Management
Australian Accounting and Auditing Standards
Australian Securities and Investments Commission (ASIC) requirements
Australian Taxation Office regulations
Certified and workplace agreements
Codes of practice
Company law
Contract law
Copyright
Corporations law
Duty of care
Employee contracts
Enterprise agreements
Environmental issues
Environmental or sustainability legislation, regulations and codes of practice applicable to
industry and organisation
Ethical principles
Federal and state/territory awards/use of Wageline
Financial legislation
Freedom of information legislation
Fringe benefits tax (FBT)
Pay as you go (PAYG) tax
Payroll tax
Privacy laws and confidentiality
Superannuation Guarantee (Administration) Act and superannuation regulations
Unlawful dismissal rules and due process
Work, health and safety legislation, regulations and codes of practice.
