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Healthcare Communications and Patient Counseling Syllabus Fall 2012_8_27_12 (8)

The professional acumen to identify and analyze

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The professional acumen to identify and analyze emerging health-related issues (Obj # 1 – 3, 7) o A working knowledge of how legislation, regulations and programs affect the practice of pharmacy. (Obj # 1, 5) D. Topical Course Outline and Relationship to Course Objectives BEFORE WEEK 1 Audio Lectures on Blackboard Course Orientation/Email etiquette Patient Centered and Interpersonal Communication Week 1
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Lecture/Discussion Topics (Obj # 1, 2, 5) Course Orientation Pharmacy Patient Counseling Laboratory Learning Experiences Review and discuss 2 home assignments (assignments must be turned in at the beginning of class) Email exercise o Students will practice writing appropriate emails in response to confrontational scenarios Suggested Reading Chapter 13; Communication Skills in Pharmacy Practice http://www.ahrq.gov/questions/ Week 2 Lecture/Discussion Topics (Obj # 1, 4, 5) Interviewing strategies Laboratory Learning Experiences Peer interviewing activity o Students will be paired in groups to practice asking questions of one another. Answers will be compared when close vs. open-ended questions are asked. Suggested Reading Chapter 7; Communication Skills in Pharmacy Practice Week 3 Lecture/Discussion Topics (Obj # 1, 4, 5) Transtheoretical model of health behavior change Laboratory Learning Experiences Watch and discuss video recordings of previous student standardized patient encounters. o Students will evaluate these videos based on patient interview and counseling skills learned in prior lectures. Suggested Reading
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Chapter 8; Communication Skills in Pharmacy Practice Week 4 Lecture/Discussion Topics (Obj # 4, 5) Basics of motivational interviewing Laboratory Learning Experiences Patient counseling role play activity o Students will participate in patient counseling role play activities that will focus on interviewing a smoking cessation patient and providing appropriate non-pharmacological counseling Suggested Reading Posted to Blackboard Week 5 Lecture/Discussion Topics (Obj # 1, 4, 5) Listening and empathy Laboratory Learning Experiences Role play activity o Students will participate in a role playing activity that focuses on the different types of responses that can be conveyed to patients. Suggested Reading Chapter 5; Communication Skills in Pharmacy Practice Week 6 Lecture/Discussion Topics (Obj # 1, 6, 7) Communication in medication safety Laboratory Learning Experiences Review of medical communication scenarios o Students will participate in a pharmacy interview/counseling “fishbowl” experience
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Suggested Reading Chapter 9; Communication Skills in Pharmacy Practice Week 7 Midterm exam: weeks 1-6 (open-ended question format) Laboratory Learning Experiences Patient counseling role play activity on cough/cold/allergy Week 8 Lecture/Discussion Topics (Obj # 2, 3) Conflict and barriers to communication Laboratory Learning Experiences Standardized patient practical #1 Suggested Reading Chapter 4;
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