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Many Aboriginal and Torres Strait Islander people don’t speak English as their first language, so avoid using complex words and jargon and always check you understood the meaning of words the person has used and vice versa. Some non-verbal communication cues used by Aboriginal and Torres Strait Islander people have different meanings in the Western context, so be mindful that your own non-verbal communication will be observed and interpreted 8. Please fill in the missing words: judgements, mutual, communication, patience, understandMisunderstanding and conflict can occur because of poor communication, lack of patienceand people making judgements. When we actively listen, and take the time to understandwe can work towards amutualunderstanding. 9. Please fill in the missing words: body language, communication, facial, clear, non-verbal, tone, understandingStrategies to use when communicating with others from culturally diverse backgrounds include using clearlanguage and tone. Appropriate non-verbalcommunication, body languageand facialexpressions have a great impact on understandingand will aid the communicationprocess. 10. Write a brief definition on your understanding of diversity and identity. 11. Consider and discuss how social changes in Australia affecting communities from diverse backgrounds. Reflect on Political, social, economic and/or cultural expectations. I think migrants and refugees have made a substantial contribution to the economic, social and cultural development of Australia because they have assisted in the expanding of consumer markets for local goods and opening new markets; they brought skills needed by the Australian Market which has creating employment; they have made cultural, social and economic contributions that have moulded Australian society and impart vitality and multiculturalism into Australia. 12. a) Research the legislations on human rights and discrimination laws according to international, national, state/territory and local standards. List the 5 Acts which cover discrimination in the workplace?