What type of skills tends to be equally important at all levels of management a

What type of skills tends to be equally important at

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76.What type of skills tends to be equally important at all levels of management? a. technical skills b. human skills c. decisional skills d. motivation to manage e. conceptual skills ANS: B PTS: 1 DIF: Moderate REF: 23 (Exhibit 1.4) TOP: AACSB Reflective Thinking KEY: Individual Dynamics 77.Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? a. motivation to manage b. conceptual c. technical d. interpersonal
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e. decisional ANS: A PTS: 1 DIF: Easy REF: 24 TOP: AACSB Reflective Thinking KEY: Creation of Value | Strategy 78. The ability to perform __________ increases in its importance to success as managers rise through the managerial ranks. a. interpersonal skills b. human skills c. conceptual skills d. informational skills e. technical skills ANS: C PTS: 1 DIF: Difficult REF: 23 TOP: AACSB Reflective Thinking KEY: Individual Dynamics 79.Which skills increase in their importance to success as managers rise through the managerial ranks? a. human skills and decisional skills b. informational skills and the motivation to manage c. conceptual skills and the motivation to manage d. conceptual skills, technical skills, and human skills e. human skills and informational skills ANS: C PTS: 1 DIF: Difficult REF: 23-24 (Exhibit 1.4) TOP: AACSB Reflective Thinking KEY: Individual Dynamics | Leadership Principles 80.In 2007, Rupert Murdoch, the owner of a global newspaper empire, met with his top executives todetermine survival strategies for newspapers in the face of increasing audience migration to online sources of news. Which skills will be most important in developing this strategy? a. interpersonal skills b. human skills c. conceptual skills d. informational skills e. technical skills ANS: C Conceptual skills are the ability to see the organization as a whole and understand how its different parts affect each other and its environment. PTS: 1 DIF: Easy REF: 23 TOP: AACSB Analytic KEY: Leadership Principles 81. Managers need different skills to perform their various roles successfully. A middle manager who assumed a negotiator role when dealing with employees would rely most heavily on his or her __________ skills. a. decisional b. human c. conceptual d. technical e. informational ANS: B PTS: 1 DIF: Easy REF: 23
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TOP: AACSB Reflective Thinking | AACSB Communication KEY: Individual Dynamics | Leadership Principles 82. There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). At the death of her husband, Miriam McAllister became the CEO of a company that is the world’s leading manufacturer of kidney dialysis machines and encouraged its expansion into other hospital services. McAllister has almost doubled her company’s revenues since she took control. As an arriver, McAllister would be: a. unable to adapt her style of management to what was needed by her subordinates b. sensitive to others c. cold, aloof, and arrogant d. overly ambitious e. abrasive and intimidating ANS: B The number one mistake made by derailers is their insensitivity to others.
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  • Spring '15
  • Management, AACSB Analytic, AACSB Reflective Thinking

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