100%(5)5 out of 5 people found this document helpful
This preview shows page 22 - 25 out of 42 pages.
I await approval.GraciouslyIago CarraschiOperational PlanMeeting templateMeeting Minutes – Resource Requirement for StoreAttending team members, General Manager, Resource ManagerDanielCarlaGabrielAnnouncements on resource allocation planCashier Monitor - Expanding Our ServiceCard machine - streamline serviceCleaning staff - opening new stores will require hiring more people for cleaningSecurity team - opening new stores will require hiring more people for securityFork Adjustment - Make material work easierInventory system - Better inventory organization, avoiding wasteGondolas - expand businessCards - expand businessPainting - improvement of spacesOperating system - ease in / out of parkingFeedback from stakeholdersOperational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 22
T-1.8.1_v3Stakeholders believe that many resource requests are unnecessary. They approved only what they believe to be valid and urgent to meet the company's objectives.Approved: Cashier monitor, card machine, cleaning and security staff, inventory system, parking and ink operating system.Denied: Forklift, gondola and plates.Summary of the findingsStakeholder decisions were heeded.1.2: Develop and implement consultation processes for the operational planning processScenario: The next step is to implement an ongoing consultation process within your store and other relevant stakeholders (including the General Manager). To do this you have decided to develop an internal communication platform using the new INTRANET Collaboration System that you have created for every employee. For this task you will need to open one account in one of the online communication platforms Bitrix24(or any other you may wish to choose) to send a notice/message to “All team Members” (use another learner’s account where you send the message) mentioning that this INTRANET communication platform will be used for all consultations of operational plan. Once completed, please provide a screenshot of your notice/message in the space box below.IMPLEMENT CONSULTATION PROCESSPaste Screenshot of your first communication of this technology implementation.Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 23
T-1.8.1_v31.3: Develop Key Performance Indicators to measure organisational (specifically store) performanceIn this section and based on your workplace, you are now required to develop the key performance indicators (KPI) for staff members of your store as well as for the overall store. There are two tables below: one for the overall store and the other for staff members.KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCETeam Performance (include all 11 roles of the store, refer to organisation context)Position/ RoleDetails of Key Performance IndicatorsAcceptable standard Targeted date/timeframesBakery teamService qualityTo produce around 200 breads per dayBy next quarterProduce teamProduction amountProduce merchandiseBy next monthHealth, Beauty and baby teamKnowledge on those areas