F11-098 - Hoang Phuong Nam.v.1.1.docx

Pay dividends on time consider carefully investments

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- Pay dividends on time - Consider carefully investments - Expand continuously the business - Etc. High power because they highly influence the business of the bank Customers - Receiving products and - Focus on customer service ¤ Major customers have high power
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services with good relationship between price and quality - Etc. - Develop services and product with high quality with reasonable price - Etc. ¤ Minor customers may have low power Employees - Get paid based on position and ability - Job security - Motivation - Pay salary on time - Offer reasonable salary and promotion - Staff turnover, industrial action, service quality Directors and Managers - Paid more salary than normal employees - Provided job satisfaction, status - Offer more high promotion opportunities - Fairly high power over staff - Make decisions, have detailed information Community - Enjoy social welfare - Enjoy social works - Students may have more opportunities to get scholarships - Organize many charitable activities - Awarding scholarships to students - Medium power, affecting quite huge to orientation of the company
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Government Operate legally, tax receipts, jobs Report activities to Government honestly Regulation, subsidies, taxation, planning
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