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DSST Principles of Supervision study guide

Participative leaders supervisor dispenses

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Participative Leaders  – Supervisor dispenses information and depends upon employees to do things properly –  works only with seasoned, mature employees. Equal Employment Opportunity Commission (EEOC)  – born out of the Civil Rights Act of 1961, requires equal  pay for equal work, prohibits job discrimination in all practices on the basis of race, color, sex, religion, national  origin, disabled workers, workers over 40 unless a BFOQ. Occupational Safety and Health Act (OSHA)  – Established in 1971 to secure safety of workers by providing  minimum specifications for exits, environmental control, noise, radiation, hazardous materials, sanitation, fire  protection, and electrical installations, etc. Definition of a leader as opposed to a manager  – Leaders can get others to do what they need done by power  while managers only have titles. Maslow's hierarchy of needs  – Self Actualization is at top which is lowest need, but which is about a sense of  personal worth, achievement, or power, then Esteem – confidence / respect for others, belonging / love,  safety/security, and ultimately physiological – food, water, sleep.  Planning is the ongoing process of developing the business' mission and objectives and determining how they will be accomplished. Planning includes both the broadest view of the organization, e.g., its mission, and the narrowest, e.g., a tactic for accomplishing a specific goal. Organizing is establishing the internal organizational structure of the organization. The focus is on division, coordination, and control of tasks and the flow of information within the organization. It is in this function that managers distribute authority to job holders. Staffing is filling and keeping filled with qualified people all positions in the business. Recruiting, hiring, training, evaluating and compensating are the specific activities included in the function. In the family business, staffing includes all paid and unpaid positions held by family members including the owner/operators. Directing is influencing people's behavior through motivation, communication, group dynamics, leadership and discipline. The purpose of directing is to channel the behavior of all personnel to
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accomplish the organization's mission and objectives while simultaneously helping them accomplish their own career objectives.
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