INFORMATION SYSTEM: BUSINESS APPLICATIONS Computer Based Information System (CBIS), MIS as a part of CBIS, IT & MIS, IT Infrastructure, MIS characteristics, MIS Function, MIS along with TPS, OAS and DSS: Overview, components and classification, steps in constructing a DSS, role in business, group decision support system. The organization as a system and Role of CBIS in an Organization, MIS Models, Functional application of MIS (viz. Marketing IS, Manufacturing IS, Accounting IS, Financial IS, Personal IS, Production IS), Management Dimension of MIS, MIS support to Each Level of Management (viz. Top Level Management, Middle Level Management, First- Line Or Supervisory management), Business value of Information Systems and Managing Change, Managing Global Information System. IMPLEMENTATION AND CONTROL Control- Testing Security, coding techniques, detecting error, Validation, Cost- Benefit Analysis: Assessing the value and risk of the information system. References: 1. Kenneth C. Laudon, Jane P. Laudon, Management Information System, Pearson Education. 2. Brien, James A.O, Management Information System, Tata McGraw Hill, N. Delhi. 3. Ralph M. Stair, George W. Reynolds, Principles of Information Systems, Thomsons Learning. 4. Waman S. Jawadekar, Management Information Systems, Tata McGraw Hill.
15 | Page MBA-110 QUALITY MANAGEMENT (3.5 Credits, 3-1-0) INTRODUCTION TO TQM What is TQM? Under standing concepts of quality, scope of TQM, TQM: the guiding principle, customer orientation, productivity improvement through quality. QUALITY PHILOSOPHIE Deming Juran, Philip, Genichi, Taguchi, TQM Model. BASIC STATISTICAL TOOLS Introduction, elements of risk, total process risk, step-by-step problem solving process, pareto analysis, concentration diagrams, activity sampling, data handling and displaying P-FMEA. PROBLEMS SOLVING AND CONTINUOUS IMPROVEMENT Introduction, implementation of six sigma, Kaizen kanban and JIT, 5-S, quality circles and zero defects . RELEVANT ISSUES: Cost of quality, bench-marking, Re-engineering and TQM, HRM and TQM, ISO-9000 series, quality awards. References: 1. Shailendra Nigam, Total Quality Management an integrated approach, Excel Books. 2. Bester field, Dole, H. Michel, Carol Bester field, Bester-field, Total Quality Management, Pearson Education. 3. Bharat Wakhlu, Total Quality Excellence Through Organization Wide transformation, Wheeler Publishing. 4. Samuel Kho, TQM Integrated Approach, Kogan Page Limited, London. 5. Evans James R. and Dean, James W: Total Quality Management, Organization and Strategy, Thomson Asian Pvt. Ltd.
16 | Page MBA-112 BUSINESS ENVIRNOMENT AND ETHICS (3.5 Credits, 3-1-0) OVERVIEW OF BUSINESS ENVIRONMENT: Nature, Components and Determinants of Business Environment, Dynamics of Business Environment, Key indicators; Risk in Business Environment, Assessing Business Environment – Country Risk and Political Risk, Environmental Analysis and Forecasting.
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