When shopping on the internet most consumers assume

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Chapter 6 / Exercise 3
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When shopping on the Internet, most consumers assume the personal information they give out is confidential. Subscribers to America Online (AOL) were upset when AOL proposed giving member information to partners without telling the subscribers. This is related most directly to the consumer's: a. right to choose. b. right to be informed. c. right to be treated courteously. d. right to safety. e. right to happiness. Answer: b Page: Rationale: A consumer’s right to be informed is in violation when a company gives out consumer information without their knowledge. 85
4-43 ETHICS OF EXCHANGE: CONSUMER BILL OF RIGHTS APPLICATION When Toysmart.com filed for bankruptcy in June 2000, it listed its customer database as one of its assets, even though it had assured its customers it would never disclose their information to any third party. People who had purchased from Toysmart and were a part of its database were upset when they learned that their private information was being treated as property that was for sale. These customers believed that, according to the Consumer Bill of Rights, they should know how their private information would be used. In other words, Toysmart's former customers had a: 85
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Chapter 6 / Exercise 3
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4-44 ETHICS OF EXCHANGE: CONSUMER BILL OF RIGHTS APPLICATION People who fly regularly collect frequent flyer miles that can be used for free flights at later dates. The existence of blackout days (days when frequent flyer miles cannot be redeemed) could interfere with consumers': a Page: 85
Rationale: Blackout days could prevent consumers from traveling on the days they would like to and it does interfere with their right to choose. 4-45 ETHICS OF EXCHANGE: CONSUMER BILL OF RIGHTS CONCEPTUAL The Children's Online Privacy Act is a law designed to protect consumers': b Page: 85
Rationale: The Children's Online Privacy Act stipulates a parent must give permission through postal mail, fax, telephone, or a digital signature before a child under the age of 13 can visit a site. This way the parent knows what his or her child is doing on the Internet. 4-46 ETHICS OF EXCHANGE: SLOTTING ALLOWANCES DEFINITION

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