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The communication space enables the organisational members to collectively interpret theavailable information by supporting various channels for conversations and negotiations.Schön (1983) claims that new understanding comes from reflection, and I suggest that theintranet promotes reflection by making salient different interpretations and viewpoints.AwarenessspaceInformationspaceCollaborationspaceCommunicationspaceReflection can benefit greatly from being done in dialogue, but dialogue means articulating
and making tacit understanding explicit. Such a process is difficult and the resultinginformation is, as discussed earlier, never complete. However, the descriptions are useful astools for reflection. For example, Kidd (1994) describes the notes made by knowledgeworkers as a type of scaffolding used while in the process of informing themselves.The awareness space exploits not only explicit links but also tacitly expressed connectionsto hook up organisational members with information and people they might otherwise havemissed. By making users aware of peers who not only share an official job description butalso de facto have accessed the same information or authored similar documents, theawareness space increases the likelihood for community building, communication, andcollaboration.The collaboration space, finally, provides means for organisational members toactually participate in collaborative work by offering workflows, shared project areas, and coordinating routines. When engaged in collaborative work with peers that share your objectivesand understand your vocabulary, the common context necessary for knowledge sharing exists.In this environment, we can act upon our new understanding, thereby transforming ourknowledge to organisational benefit. The role of IT must therefore be to enable people toactively work together based on the information available to them, and facilitate thedocumentation of their experiences. To achieve this, the spaces for information,communication, awareness, and collaboration must not be separated from each ot her butjoined in an overlapping and holistic whole. Hence, to summarise this paper, I conclude that:· We need information, created out of knowledge, to be used as a catalyst for newthoughts. The role of IT is to provide access to a rich discourse of information.· We should reflect upon the information at hand. Therefore, we need IT tools that help usinterpret the meaning and discuss the implications of the information.
· We can increase our awareness of other relevant activities by letting IT tools exploit workpatterns to detect and display peers with related interests.· We must act based upon our new state of knowledge, and IT should thus facilitate bothstructured and ad hoc cross-organisational collaboration and co-operation.References 3Journal of Knowledge Management Practice, Vol. 8, No. 2, June 2007Understanding Data, Information, Knowledge And Their Inter-RelationshipsAnthony Liew, Walden University
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Tacit knowledge, Journal of Knowledge Management Practice