Total quality management managing the entire organization so that the it excels

Total quality management managing the entire

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Total quality management: managing the entire organization so that the it excels on the dimensions of products and services that are important to the customer 6.Process Variability and Specificationa.Control Charts, Limits & Specifications7.Centered & non-centered processesa.If a non-centered process is incapable, centering is a good strategy; review the control charts for centered and non-centered processes 8.Capability: Cp & Cpk a.Cp= upper specification- lower specification/ 6i.The process is capable if Cp> 1 ii.Only if process is centered b.USLm3σ¿¿Cpk=min¿]i.Non centered process ii.Target (USL-LSL Midpoint) iii.Process is capable if Cpk > 1 9.Six Sigma – Quality Controla.Philosophy and set of statistical methods companies use to eliminate defects in their products and processesi.Improve quality ii.Save time iii.Cut costs4
b.Employed in i.Design ii.Production iii.Service iv.Inventory management v.Delivery c.Calculate required process standard deviation based on customer specification (voice of the customer)d.Facts, data and statistical analysis tools i.Process variability (uncontrollable random variation in the process)ii.Process specifications (design tolerances)e.Acceptable upper and lower limits f.The actual specifications (lower and upper limits of acceptable quality) are specified by downstream processes g.Variaitons are within 6 standard deviations on either side of the mean are acceptable i.Achieved by reducing the standard deviation of the process ii.Ensures that 99.99++% of the products are acceptable h.Merges design quality with conformance quality 5

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