Disadvantage Time consuming Artificial environment may affect interviewee

Disadvantage time consuming artificial environment

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Disadvantage – Time consuming, Artificial environment may affect interviewee. Observation: Advantage – Observe actual work give insights that other technique can’t give. Disadvantage – Very time consuming, huge amount of data. Research: Advantage - you can gather information as you get it. Disadvantage - data rigidity is more difficult to assess and demonstrate. Prototyping: Advantage – help determinate the requirement of a proposal system. Disadvantage – Lot of time consuming on design and testing. 3. Identify, in terms job function, the “clients” in an organisation from whom you would gain information about system problems. Clients End Users Finance Managers IT staff Management
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4. List five considerations in the development of a questionnaire which would be effective in gaining information from clients about a system problem. Give a brief induction about the person’s responses is important. Make it brief and easy to answer as possible. Arrange the questions in logical order. Phrase the questions to avoid misunderstanding. Avoid questions that require long narrative answers. 5. What is the potential value for competitive advantage that an organisation might gain from the implementation of a Customer Relationship Management (CRM) system? CRM systems provide businesses with numerous strategic advantages. One of such is the capability to add a personal touch to existing relationships between the business and the customers. It is possible to treat each client individually rather than as a group, by maintaining a repository on each customer’s profiles. This system allows each employee to understand the specific needs of their customers as well as their transaction file. Improved responsiveness and understanding among the business employees results in better customer service. he levels of customer service offered is the key difference between businesses that lead the charts and those that are surprised with their faulty steps. Customer service efficiency is measured by comparing turnaround time for service issues raised by customers as well as the number of service errors recorded due to misinformation. 6. What is the potential value for competitive advantage that an organisation might gain from the implementation of a web-based sales and marketing system? internet marketing allows companies to nurture a more personal relationship with their consumers from all over the world. Thanks to the advantages of online services, businesses can deliver quality content to their customers through personalized and cost-effective communication. Developing a professional internet marketing campaign can help you retain your existing customer base and attract new customers to your product or brand. This, in turn, will help you grow your business.
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7. Discuss the type of business model you might consider for evaluation if a client reports problems in providing timely and accurate information to customers.
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