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Question 101 out of 1 pointsWhich of the following is an example of a negative nonverbal behavior?Question 111 out of 1 pointsAcceptable rules, manners, and ceremonies for an organization, profession, or society are known as ____.Question 121 out of 1 points_____ refers to the manner or clarity in which verbal messages are delivered.Question 131 out of 1 pointsIn a board meeting, the chairman says "John is the pineapple of hard work". He obviously meant the word pinnacle and not pineapple. This is an example of ____.
Question 141 out of 1 pointsWhich of the following is an example of negative nonverbal behavior?Question 151 out of 1 pointsAs a service provider, one way to be nice to customers when they approach is to:Question 161 out of 1 pointsIf a service provider is to understand and serve people who might be different, they must first become aware ____.Question 171 out of 1 pointsHow someone views an item, situation or others is called ____.Question 180 out of 1 points_____ means deliberate discrimination against a person based on his or her age, race, sex, ethnicity, or ability level.Question 191 out of 1 pointsIf a rational style customer has intermittent eye contact, a strategy you may use is to:Question 201 out of 1 pointsFor someone who has a rational style and keeps communication brief, your strategy will be to:
Question 211 out of 1 pointsThe system of identifying issues, determining alternatives for dealing with them, then selecting and monitoring a strategy for resolution is known as: