Financial this perspective indicates whether the

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FINANCIAL This perspective indicates whether the strategy improves your company’s bottom line and how that strategy is implemented and executed. CUSTOMER This perspective is all about the value proposition that you give to our customers. From this, we can target the market segment that we want to address and maximize our strategies INTERNAL BUSINESS This perspective ensures the stability and sound operation of our business. In this way, we can guarantee that our products and services meet the customer’s expectations LEARNING & GROWTH This perspective consists of training and improvement for our workforce. It ensures that the employees have the skills and development to keep pace and exceed the competition THE BALANCED SCORECARD
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WHY WE MEASURED ? It improves the bottom line by reducing process cost and improving productivity and mission effectiveness Measurement of process efficiency provides a rational basis for selecting what business process improvements to make first It allows managers to identify best practices in an organization and expand their usage elsewhere It permits benchmarking of process performance against outside organizations
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MEASUREMENT MADE SHOULD : Transform customer expectations into goals Evaluate the quality of processes Track and monitor our improvement Focus our efforts on our customers
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EXAMPLES
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