Debit cards electronic funds transfer atms internet

Info icon This preview shows pages 66–73. Sign up to view the full content.

View Full Document Right Arrow Icon
Debit cards, electronic funds transfer, ATMs, Internet stock trading Education Electronic bulletin boards, on-line journals Utilities and government Automated one-man garbage trucks, optical mail sorters, scanners, flood warning systems Restaurants and foods Wireless orders from waiters to kitchen, robot butchering, transponders on cars to track drive-thrus Communication Electronic publishing, interactive TV Hotels Electronic check-in/check-out, electronic key/lock systems Wholesale/retail trade Point-of-sale terminals, e-commerce, electronic communication between store and supplier, bar coded data
Image of page 66

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
73-67 Technology in Services - Continued Technology in Services - Continued Service Industry Example Transportation Automatic toll booths, satellite-directed navigation systems, route planning, progress monitoring Health care On-line patient monitoring, on-line medical information systems, robotic surgery, expert system diagnosis assistance Airlines Ticketless travel, scheduling, Internet ticket sales, improved navigation and route planning
Image of page 67
73-68 Process Reengineering Process Reengineering The fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance Relies on reevaluating the purpose of the process and questioning both the purpose and the underlying assumptions Requires reexamination of the basic process and its objectives Focuses on activities that cross boundaries
Image of page 68

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
73-69 Showing Sensitivity to the Environment Showing Sensitivity to the Environment Make products recyclable Use recycled materials Use less harmful ingredients Use light components Use less energy Use less materials
Image of page 69
73-70 Factors Affecting Process Alternatives Factors Affecting Process Alternatives Production flexibility Product volume Product variety Technology Cost Human resources Quality Reliability These factors These factors reduce the number reduce the number of alternatives! of alternatives! These factors These factors reduce the number reduce the number of alternatives! of alternatives! © 1984-1994 T/Maker Co.
Image of page 70

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
73-71 Video 3 Video 3
Image of page 71
73-72 Process analysis at hospital Process analysis at hospital
Image of page 72

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
73-73 Process analysis at Wheeled Coach Process analysis at Wheeled Coach
Image of page 73
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern