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CH07-Process Strategy

Transponders on cars to track drive thrus

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transponders on cars to track drive-thrus Communication Electronic publishing, interactive TV Hotels Electronic check-in/check-out, electronic key/lock systems Wholesale/retail trade Point-of-sale terminals, e-commerce, electronic communication between store and supplier, bar coded data
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73-67 Technology in Services - Continued Technology in Services - Continued Service Industry Example Transportation Automatic toll booths, satellite-directed navigation systems, route planning, progress monitoring Health care On-line patient monitoring, on-line medical information systems, robotic surgery, expert system diagnosis assistance Airlines Ticketless travel, scheduling, Internet ticket sales, improved navigation and route planning
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73-68 Process Reengineering Process Reengineering The fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance Relies on reevaluating the purpose of the process and questioning both the purpose and the underlying assumptions Requires reexamination of the basic process and its objectives Focuses on activities that cross boundaries
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73-69 Showing Sensitivity to the Environment Showing Sensitivity to the Environment Make products recyclable Use recycled materials Use less harmful ingredients Use light components Use less energy Use less materials
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73-70 Factors Affecting Process Alternatives Factors Affecting Process Alternatives Production flexibility Product volume Product variety Technology Cost Human resources Quality Reliability These factors These factors reduce the number reduce the number of alternatives! of alternatives! These factors These factors reduce the number reduce the number of alternatives! of alternatives! © 1984-1994 T/Maker Co.
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73-71 Video 3 Video 3
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73-72 Process analysis at hospital Process analysis at hospital
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73-73 Process analysis at Wheeled Coach Process analysis at Wheeled Coach
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