March 2014 warehouse team leader sales and marketing

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Chapter 12 / Exercise 01
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MARCH 2014Warehouse team leaderSales and marketing manager( online staff)To plan monitoring activities for ongoing website development MARCH 2014Operations ManagerHuman resource managerTo plan monitoring activities for ongoing revenue generation and ensure effective implementation of proposed strategies in sales and advertisement.MARCH 2014Chief finance officerSales and marketing manager in conjunction with the human resourcemanager.To analyse performance data for the second quarter of the financial year.MAY 2014Chief finance officerReports from the operations manager and the online staff.To coach an underperforming employee in accordance with the BBQfun performance management policy and previously developed contingency planning JUNE 2014Human Resource ManagerHuman resource managerBSBMGT517 Assessment 3Version: v18.0Page 18 of 29Developed by: Nortwest Pty LtdApproved by: AMIssued: November 2017Review: November 2018
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Enhanced Discovering Computers
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Chapter 12 / Exercise 01
Enhanced Discovering Computers
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To prepare and present a report with recommendationsfor operational improvement to the Operations General ManagerAUGUST 2014Sales and Marketing MangerHuman resource manager, operations manager and the generalmangers’ reports from the last quarter of the financial year.To identify and mitigate risks that may need an immediate action in the course of implementation of strategies.MAY 2014Risk managerHuman resource manager and budgetary allocations on the risk management finance.BSBMGT517 Assessment 3Version: v18.0Page 19 of 29Developed by: Nortwest Pty LtdApproved by: AMIssued: November 2017Review: November 2018
Appendix 3: Performance management plan templateName/position:Manager:Review period:Reference from operational planKey result areaIndicator of success / performanceBy whenStatus reportMonitoring activities for ongoing website development Speed of service (online)The speed of online transactionhas increased to 3minutes for every single transaction which conforms toa targeted speed of less than 5 minutes.AUG 2014Objective achieved.Monitoring activities for ongoing revenue generation and ensure effective implementation of proposed strategies in sales and advertisementQuality of online sales and service The quality of online services has fairly improved by 45% which is slightly below the targeted mark of 50%AUG 2014More improvements onclient-employee interaction neededCoaching an underperforming employee in accordance with the BBQfun performance management policy and previously developed contingency planning Professional developmentThe coaching of underperforming employees has been done adequately in all departments of online salesAUG 2014Objective achieved successfully.BSBMGT517 Assessment 3Version: v18.0Page 20 of 29Developed by: Nortwest Pty LtdApproved by: AMIssued: November 2017Review: November 2018
Manager’s comments:Signature:Date:Staff member’s comments:Signature:Date:BSBMGT517 Assessment 3Version: v18.0Page 21 of 29Developed by: Nortwest Pty LtdApproved by: AMIssued: November 2017Review: November 2018
Appendix 4: Coaching plan templateEmployee:Coach/Manager:

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