C last mile logistics are that there is so much

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c) Last mile logistics are that there is so much variation- variation in order size, location, consumer expectations, etc. 4 Types of Retail ownership: Retailers come in many shapes and sizes. As you read about how they likely buy products, more products, and sell products to their customers. Each retailer requires different supply chain strengths.
SCM 300 – MODULE 05 Study Packet Independents – One store, one owner. Usually they are trying to satisfy a very specialized market or locale. Example: Family owned corner stores, Boutique store that is run by the owner Chains – Multiple stores/facilities, one owner/company. Example: Home Depot, Wal-Mart, Costco, Gap, Macy’s, Safeway (Amazon.com probably best fits this category) Franchises – A franchisor owns the rights to a company and the name. A franchisee is allowed to open an outlet under that name. The franchisee must abide by the rules and processes of the franchise. Examples: Jiffy Lube, McDonald’s, 7-eleven, Buffalo Wild Wings, Massage Envy Cooperatives –Retailer that is owned by its customer members. These organizations typically try and fit the very special needs of the consumers that organized the cooperative. Examples: REI (Recreational Equipment Inc.” Prototype Stores 原型商店(相当于连锁商店) : A series of stores that have common design, construction and layout. Rationalized Retailing This retail strategy has retail chains develop rigid control structures to develop and manage processes such that all the retail outlets are managed in the same way. Example: Employee can work at different locations without much change. Planogram 货架图: A map of where every product goes on a retail store self 4 Store security issues Employees – Managers, store employees, and potentially vendors Store Assets – Inventory, cash, store property Customers and their Assets – Store visitors, their cars and also any other personal property Data – Company, customer, and vendor data Goal of waiting line management Balance the cost paid by the customers (time) with the cost paid by the company (money paid to maintain the system) Parts of a waiting line system: Input Source – This is the population of people that might want service Waiting Line – The area in which customers wait for service Service Facility – The area in which customers actually receive service 4 Managerial Considerations in Queues In a waiting line system is made up of 3 parts. Customers – How many are there? How quickly are they arriving? The Waiting Lines – What types of lines? How many lines? Employees – Who’s working in the system? How many? Skill level and speed? Service Facilities – How effective and efficient is the process? Tools? Basic waiting line terminology Queue 队列 Line. Channel – Line. Here it often refers to the number of lines available at each step. Phase – A single step in a process. Example: Phases in college enrollment might include: Application process, Registration, Orientation, Scheduling your courses for the first semester.
SCM 300 – MODULE 05 Study Packet Infinite population of customers

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