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A operations b processes c planning d scheduling e

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a. operationsb. processesc. planningd. schedulinge. performance2.How do firms create benefits for themselves and their customers and effectively use resourcessuch as knowledge, physical materials, equipment, and information?a.by creating intangible goods and servicesb. by instituting high-contact systemsc.by changing capacity planning based on customer needsd.by utilizing operations management techniquese.by creating a fixed-position production layout3.Which term describes services that cannot be produced ahead of time?a. transformedb. low-contactc. unstorabled. intangiblee. consistent4.When a company shares information to improve the overall flow through a system composed ofcompanies working together, it is engaging in which of the following?a. distribution chain managementb. total quality managementc. supply chain managementd. service channel analysise. supplier selection analysis5.Which of the following is the ability of a product to satisfy a human want or need?a. utilityb. relative advantagec. contentd. satisfactione. quality ownership
Self Test68BAM 105 Introduction to Business6.Successful companies often focus total quality management efforts on both the quantity andquality of goods produced or delivered, known as ______.a. cost of qualityb. supply chain managementc. material managementd. productivitye. quality ownership7.What name is given to the process by which a company analyzes another company’s product toidentify desirable improvements in its own product?a. quality reliability analysisb. benchmarkingc. performance quality analysisd. competitive product analysise. quality outsourcing8.Which of the following terms includes all activities involved in getting quality products into themarketplace?a. quality controlb. quality reliabilityc. total quality managementd. performance qualitye. quality overview9.Which department is responsible for ensuring that operations departments produce productsthat meet specific, predetermined standards?a. purchasingb. production systemsc. quality controld. productivitye. marketing10. What is the name for a production system in which all the needed materials and parts arrive atthe precise moment they are required for each production stage?a. quality control systemb. process control systemc. just-in-time productiond. standardized productione. custom-products production
Answer Keys69BAM 105 Introduction to BusinessKey Term DefinitionsOperations (production):Activities involved in making products, goods and services for customers.Utility:A product’s ability to satisfy a human want or need.Operations (production) management:A systematic direction and control of the activities thattransform resources into finished products that create value for and provide benefits to customers.

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Term
Winter
Professor
NoProfessor
Tags
Business, Management, Test,

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