Understand the three components of attitudes

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Understand the three components of attitudes.
Understand Festinger’s experiment on cognitive dissonance and how people cope with cognitive dissonance (what are the three options?)
o Organizational Commitment The loyalty of an individual toward the organization (employee identifies with a particular organization and its goals and wishes to maintain membership in the organization) o Job Satisfaction – Degree to which individuals feel positively or negatively about their jobs -- refers to an individual’s general attitude about his or her job Understand what research has shown about the relationship between job satisfaction and performance o Argument 1: satisfaction causes performance Managerial implication — to increase employees’ work performance, make them happy Job satisfaction alone is not a consistent predictor of work performance o Argument 2: performance causes satisfaction Managerial implication — help people achieve high performance, then satisfaction will follow Performance in a given time period is related to satisfaction in a later time period Rewards link performance with later satisfaction o Argument 3: rewards cause both satisfaction and performance Managerial implications. Proper allocation of rewards can positively influence both satisfaction and performance High job satisfaction and performance-contingent rewards influence a person’s work performance Size and value of the reward should vary in proportion to the level of one’s performance Chapter 4 (Perceptions, Attributions, & Learning) Be familiar with the stages of the perception process: o Attention/selection (including controlled and automatic processing) Due to information overload, we filter information Selective screening Lets in only a tiny portion all the information that is available Two types of selective screening Controlled processing: Conscious Automatic processing: Screening without perceiver’s conscious awareness o Organizing (including schema theory and the 4 types of schemas that we covered) Schemas Cognitive frameworks that represent organized knowledge about a given concept or stimulus developed through experience
Self-schemas Contains information about a person’s own appearance, behavior, and personality Person schemas Refer to the way individuals sort others into categories in terms of similar perceived features Script schema A knowledge framework that describes the appropriate sequence of events in a given situation

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