Experience in customer service and how to manage a small business Please email your confidential CV to Emma Belcastran at Emma.Belcastran.gmail.com.au for further information.
Appendix 5: Interview guide template Job title: Café Manager Date and time of interview: Tuesdays around 11am Tuesday Wednesday and Friday 7 until 5pm with 48 hours of notice to schedule the interview Selection panel: Bring a Resume or apply online Applicant: Veronica HR Consultant ● Each member of the panel should make notes (on a separate sheet) and score each applicant. Scores should then be added up and used when making a decision. ● The panel should also decide which questions will be asked by each member of the panel. Scoring – applicant’s answers should be scored as follows: 0 No answer given or answer completely irrelevant. No examples given. 2 Some points covered, not all relevant. Some examples given. 4 Good answer. Relevant information. All or most points covered. Good examples. 1 A few good points but main issues missing. No examples/irrelevant examples given 3 Some points covered. Relevant information given. Some examples given. 5 Perfect answer. All points addressed. All points relevant. Good examples. Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to the position.
Questions and weighting Question categories Questions Applicant’s responses Weight (1-2) Score (0-5) Total Work history 1.What`s your experience in the area?Many years’ experience in managing café and restaurantwith awards and willing to challenge more in the industry 246 2. How was your experience in your last job? 3. Do you believe you had enough education and training to assume this job? 4. What motivate you to work in this area? 5. Do you feel comfortable to handle with different kind of people?
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