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Choosing and Keeping the Right Staf Members
Choosing and Keeping the Right Staf Members Example of Front Office Manager Job Specifications 1.Must have bachelors degree. 2.Degree in Management or Hotel & Restaurant Management highly desirable.3.Must have minimum of 2 years hotel Front Office experience, preferably Front Office Management experience. 4.Must have ability to communicate effectively.5.Must be able to work well with others.6.Must have professional appearance and attitude.7.Must be customer service oriented.8.The ability to communicate information and ideas in speaking so others will understand.9.The ability to see details at close range (within a few feet of the observer).
Selection –Preliminary screening –Employment interview(s)–Employment tests–Reference checks and recommendations–Physical exams and drug testing Choosing and Keeping the Right Staf Members
OrientationOrientation: The process of providing basic information about the hotel which must be known by all of its employees.Choosing and Keeping the Right Staf Members
OrientationOrientation goals include:–Reducing anxiety–Improving morale and reducing turnover–Providing consistency–Developing realistic expectationsChoosing and Keeping the Right Staf Members
TrainingTraining is necessaryfor all staff members regardless of how much experience they have in a position.Benefits of Training –Productivity–Quality–Guests’ perceptions about the hotel–Attainment of financial goals–Improved job skills–Employee job satisfaction–Help with employee recruitment efforts–Improvement in employee attitudes–Reduction in turnover–Improved teamworkChoosing and Keeping the Right Staf Members