Back up answers with evidence/support
4.
Be brief/ask if you answered their questions
5.
Be mindful of nonverbal
iv.
Post-interview steps
1.
Follow up and thank you
Chapter 5
Interpersonal strategies and Skills
1.
Interpersonal skills and success
a.
Building positive relationships
i.
Employers want interpersonal skills to be good
ii.
Managers and newcomers need interpersonal skills
iii.
Emotional intelligence and social intelligence:
1.
Describes the ability and skills of interacting well with others
2.
More important and higher in the hierarchy, the more important
emotional intelligence becomes
b.
Affirming dignity
i.
Showing respect for others is a huge part of social intelligence
ii.
Workplace dignity:
1.
Person’s ability to gain a sense of self-respect and self-esteem from
their job and be treated respectfully by others
iii.
Dignity improves job conditions
iv.
Workplace dignity arises from 3 kinds of communication
1.
Respectful treatment
2.
Recognition of competence
3.
Acknowledgement of a workers’ value to the organization
c.
Enhancing organizational climate
i.
Describes underlying nature of relationships in work groups
ii.
Organizations have an overall climate
1.
Can be healthy or polluted
iii.
Climate comes from feelings people have about tasks and about one
another
iv.
Climates affect performance
1.
Positive climates enhance performance
2.
Sharing feedback
a.
Giving praise
i.
Praise promptly
ii.
Make praise specific
1.
Describing exactly what you appreciate makes it easier for the
other person to continue that behavior
iii.
Praise progress, not just perfection
iv.
Praise intermittently
1.
From time to time or it won’t sound sincere
v.
Relay praise
vi.
Praise sincerely
b.
Raising difficult issues
i.
Relaying difficult issues may seem like an attack on the other person,
when it’s really not
ii.
Use descriptive “I” language
1.
“you” language
a.
statements that start with you or blame the others
2.
“I” language
a.
focus on the speaker instead of judging the other person
iii.
Focus on solving problems, not controlling others
1.
Problem-oriented messages aim to solve both persons’ needs
iv.
Be honest: don’t manipulate
1.
Simple honesty is less likely to generate defensiveness
v.
Show concern for others
vi.
Demonstrate an attitude of equality
vii.
Keep an open mind
c.
Offering and Responding to criticism
i.
Offering constructive feedback
1.
Choose a credible critic
2.
Make sure criticism is appropriate to the critic’s role
3.
Limit to one topic
4.
Make sure it’s accurate
You've reached the end of your free preview.
Want to read all 14 pages?
- Fall '16
- Jaclyn Marsh
- i., Right of first refusal
