Back up answers with evidencesupport 4 Be briefask if you answered their

Back up answers with evidencesupport 4 be briefask if

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Back up answers with evidence/support 4. Be brief/ask if you answered their questions 5. Be mindful of nonverbal iv. Post-interview steps 1. Follow up and thank you
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Chapter 5 Interpersonal strategies and Skills 1. Interpersonal skills and success a. Building positive relationships i. Employers want interpersonal skills to be good ii. Managers and newcomers need interpersonal skills iii. Emotional intelligence and social intelligence: 1. Describes the ability and skills of interacting well with others 2. More important and higher in the hierarchy, the more important  emotional intelligence becomes b. Affirming dignity i. Showing respect for others is a huge part of social intelligence ii. Workplace dignity: 1. Person’s ability to gain a sense of self-respect and self-esteem from their job and be treated respectfully by others iii. Dignity improves job conditions iv. Workplace dignity arises from 3 kinds of communication 1. Respectful treatment 2. Recognition of competence 3. Acknowledgement of a workers’ value to the organization c. Enhancing organizational climate i. Describes underlying nature of relationships in work groups ii. Organizations have an overall climate 1. Can be healthy or polluted iii. Climate comes from feelings people have about tasks and about one  another iv. Climates affect performance 1. Positive climates enhance performance 2. Sharing feedback a. Giving praise i. Praise promptly ii. Make praise specific 1. Describing exactly what you appreciate makes it easier for the  other person to continue that behavior iii. Praise progress, not just perfection iv. Praise intermittently 1. From time to time or it won’t sound sincere v. Relay praise vi. Praise sincerely b. Raising difficult issues i. Relaying difficult issues may seem like an attack on the other person,  when it’s really not ii. Use descriptive “I” language
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1. “you” language a. statements that start with you or blame the others 2. “I” language a. focus on the speaker instead of judging the other person iii. Focus on solving problems, not controlling others 1. Problem-oriented messages aim to solve both persons’ needs iv. Be honest: don’t manipulate 1. Simple honesty is less likely to generate defensiveness v. Show concern for others vi. Demonstrate an attitude of equality vii. Keep an open mind c. Offering and Responding to criticism i. Offering constructive feedback 1. Choose a credible critic 2. Make sure criticism is appropriate to the critic’s role 3. Limit to one topic 4. Make sure it’s accurate
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  • Fall '16
  • Jaclyn Marsh
  • i., Right of first refusal

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