For example a request for a special discount to a

This preview shows page 20 - 23 out of 26 pages.

For example a request for a special discount to a supplier may be considered a breach of normal company policy, while the sales person may be attempting to reward a customer with long term loyalty who has hinted as larger commitments to the company in the future. Such tensions allow both parties to try to understand the intentions of one another and to reach solutions based on the broader objectives of the firm. Naturally, some people are more forceful in expressing their views, while other are more soft- spoken. In a professional environment, however, these different personality types learn to co- exist, realizing that diverse views are needed internally – and dealing with external customers as well. That is why well-run organizations have workshops which allow people to identity their personality type and learn how to deal with people different from them. Smart organization see tensions as an opportunity to set aside prejudices and preconceptions for a moment, to solve problems that effect a group of people in the most responsible manner possible. Positive conflict resolution is at the heart of every thriving organization. Individuals feel empowered if they have the ability to deal with a diverse range of people. Getting along with friends is something one does in their leisure time. Learning to work productively with someone with competing interests, and a very different personality, is the benchmark of professionalism. In short, healthy respectful debate and conflict should be encouraged. Ignoring conflict only aggravates problems and prevents people from rising to the occasion with thoughtful compromises and solutions. (2) Process of Conflict Resolution 20
(3) Strategies of Conflict Resolution 21 What is causing the conflict? Step #1 Identifying the Problem How I feel to the conflict and Why I feel that way? Step #2 Identifying the feeling associated the conflict How does it impact of the problem? Step #3 Identifying the impact of the problem Does the conflict need to be resolved? Step #4 Decisding whether to resolve the conflict How can I or We resolve the conflict? Step #5 Woring for the resolution of the conflict How to handle the conflict
9. Leadership Style (Leadership style of the owners) By understanding each of these leadership types, and the outcomes they are designed to achieve, you can select the right leadership style for your current situation. There are 10 leadership styles and they are: 1) Coach - A coaching leader is someone who can quickly recognize their team members’ strengths, weaknesses, and motivations to help each individual improve. This type of leader often assists team members in setting smart goals and then provides regular feedback with challenging projects to promote growth. They are skilled in setting clear expectations and creating a positive, motivating environment.

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture