The IPFCC self-assessment tool evaluates eleven domains relating to patient and family- centered care. The hospital has areas in each domain that it does quite well and there are many bright spots to be highlighted. Within each domain there are areas for improvement as well. In
PATIENT CENTERED CARE 5 the following paragraphs, each domain will be discussed and the strengths and weaknesses for each domain will be reviewed. The first domain is leadership and operations, which looks at the hospitals commitment to patient/family centered care through its statements, expectations, policies, and governing board activities. The hospital has a clear statement of vision and commitment to patient/family centered care posted on the home page of its website, and it places clear expectations and measurements for its staff regarding patient/family centered care. One area of the leadership and operations domain that the hospital still needs to improve upon is including patient/family members in the development of policy, procedures, and guidelines. The second domain of the self-assessment tool looks at the hospitals mission, vision, and values. The hospital did very well in this section, although there are only two elements for this domain. The elements cover if the hospital has patient/family centered care included in the mission and values as well as if the hospital has a patient/family friendly ‘Patient Bill of Rights’ as well as patient responsibilities. The hospital does well in this domain: a copy of the patient bill of rights is given to each patient, and the concept of patient/family centered care is included in the hospitals mission and values. Domain three contains many opportunities for the hospital to improve. In the domain of advisors, the elements of patient/family members serving on advisory councils and hospital committees both ranked low. There is no involvement from patient/family members in councils at the hospital currently. Quality and safety rounds are performed each weekday at the hospital, and patient/family are encouraged to participate at bedside. There are many opportunities for the hospital to improve in the domain of using patient/family as advisors.
PATIENT CENTERED CARE 6 Quality improvement is the fourth domain, and there are only two elements the hospital scored high with this domain. Patient/family are interviewed as part of the weekday administration rounding performed, and patient/family voice from rounding is often used to inform new operational aims and goals. The hospital scored low in other elements regarding quality improvement: there is no participation from patient/family members in any quality task force, teams, or meetings. Domain five involves personnel collaboration with patient/family. The hospital scores high for making the expectation of collaboration part of the personnel performance appraisal.
- Spring '16