Credibility 6 Security 7 Courtesy 8 Competency 9 Tangibles 10 Knowing the

Credibility 6 security 7 courtesy 8 competency 9

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5. Credibility 6. Security 7. Courtesy 8. Competency 9. Tangibles 10. Knowing the customer 4. Compare and contrast the customer services, customer satisfaction and customer success philosophies of supply chain management. 11. Philosoph y 12. Focus 13. customer services 14. Meet Internal Standards 15. Assess industry and competitor practices 16. Achieve internal standards for performance cycles 17. customer satisfaction 18. Meet Expectations 19. Assess customer perceptions of satisfaction 20. Manage performance cycle levels to keep customers satisfied
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21. customer success 22. Meet Customer Requirements 23. Extend supply chain to include our customer’s customer 24. Provide value-added services for select customers 25. Manage performance cycles and levels to address needs of each customer segment in the extended supply chain 26. 5.What meant by value-add services? Why are these services considered essential in a customer success program? 27. Value-added services refer to unique or specific activities that firms can jointly develop to enhance their efficiency, effectiveness and relevancy 28. Value add services are a critical aspect of customer success programs it help foster customer success. because they tend to be customer specific firms can provide unique product packages ,create customized unit loads, place prices on product, offer unique information services and so forth to enhance customer success
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  • Spring '10
  • talatafza
  • Economics, Logistics, Supply chain management terms, Value added, Soft drink

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