A review of auditing frequency commenced in 2016. Improvement areas for the compliance program will be identified through a gap analysis to the Global Social Compliance Program (GSCP) reference codes. Woolworths will develop supporting guidelines, instruction on key risks, continual risk monitoring, clear governance, roles and accountabilities, supplier engagement, follow-up audits and regular reviews.PROSPERITY: founded on trusted relationshipsWe will focus on positive relationships with suppliers, give back to the communities in which we operate, and rebuild trust with our customers. PARTNERSHIPS AND PROGRAMS1%of total Group Earnings Before Interest and Tax (EBIT) investedCUSTOMER SATISFACTIONAchieve leading customer satisfaction scoresENGAGE FAIRLY AND EQUITABLYAchieve a top quartile ranking in how we engage with our suppliers on the attributes of fairness and equity, as measured by independent supplier surveys18
COLLABORATING FOR CHANGEIn addition to the development of a best practice compliance program we have set an additional goal. ‘We will collaborate with peak organisations to improve workers' lives’. Ethical sourcing is a broad and complex area with many complex socio-economic and political variables. We will collaborate with peak organisations to improve workers’ lives through pursuing the following strategies:• Increased transparency and disclosure• Open, inclusive dialogue with stakeholders• Improve traceability and review audit scope• Work to eliminate forced labour and protect migrant workers• Move to ‘living wages’ not just ‘minimum wages’• Capacity buildingFOCUS ON CUSTOMER SATISFACTION We recognise that trust, and being valued as a customer, are the cornerstones of our customers’ satisfaction. We are listening to our customers and rolling out initiatives to rebuild trust and reward our customers. We will continue to innovate for customers to deliver value for money while contributing to the community. Our target for 2020 is ‘We will achieve leading customer satisfaction scores’. We will track our progress by reporting customer satisfaction metrics.INSPIRING HEALTHY CHOICESOur customers are increasingly concerned about their health and wellness and are seeking nourishing food and drinks. There has been a strong growth in demand for health food and organic products and the trend is arguably becoming mainstream with over half of shoppers (52 per cent) buying health food products weekly (i.e. sugar free, additive free, gluten free, dairy free, organic, raw, salt free or vegan).1Our customers and communities are ethically diverse and come from a wide range of backgrounds. We are determined to answer the needs of customers by delivering variety, value, good pricing, and by helping them to make healthy food choices. Our target for 2020 is ‘We will inspire our customers to consume all of our products in a healthy, sustainable way.’Woolworths will develop the Affordable Healthy Eating Index based on our customers' shopping habits and will support our customers to make healthier food choices through providing inspiration, knowledge and making it easier and more affordable to eat good food. We will continue to invest in developing products that improve the nutritional balance of our Own Brand portfolio.